This week I, Tom Sutcliffe, spent my week at ICF Financial Services on my work experience. I worked at the Melton office learning new skills and gaining valuable experience which I will be able to use in the future.
On my first day I shadowed a Financial Services Administrator, learning basic administration duties including how to use back office systems, how to process reviews and the mail the company receives. This helped me for the rest of the week as it gave me background knowledge about what the company does and how they do it.
On Tuesday, I carried on learning about financial services administration and then spent time with a Director who is a Financial Advisor. I was shown the different types of insurance cover that businesses need and what each of them mean and include. We went through a real life case which gave me knowledge about how different client requests are processed.
On Wednesday, I was given the task of marketing using the company’s social media Networks. I edited and published articles on the company’s blog and posted this to both Twitter and Facebook. Later in the day, I shadowed another financial adviser, learning about cash flow forecasts which predict how long pension funds will last and how to prolong this. This gave me a good insight into how I need to prepare for my future and later life even though it seems a whole life away. I think that this is vital information that will help me further forward in my life.
On Thursday, I had GDPR training, learning the importance of data protection and how we protect data. This will help me greatly in the future as I know the parts of GDPR before I start working. In the afternoon I was shown how to use the company’s case management software. This allowed me to complete additional tasks more efficiently throughout the rest of my time at the company.
On my last day, I shadowed two of the company’s Mortgage Administrators, learning all about the other side of the company – lending. I learnt the process of going through mortgage cases. This gave me a knowledge of something that I otherwise knew very little about and I believe it will help me in the future. Later on, I used the information I learnt the day previous about the case management system, inputting clients and cases onto the system. I also improved my communication skills as I rang different product providers for client updates.
Overall, I think that the week I spent at ICF Financial Services was extremely valuable. It taught me about what the world of work is like and it helped me improve skills that I will use for the rest of my life.